Privacy Policy

Last Updated: November 7, 2024

1. Introduction

At Ten20 Social Club ("we," "our," or "us"), we are committed to protecting the privacy and security of our users' data. This Privacy Policy describes the types of information we collect through our mobile app, the ways we use and safeguard this information, and the choices available to our customers regarding their data. This Policy applies to all users of the Ten20 mobile app for services, including Pilates, Hair Salon, Nail Salon, and Juice Bar.

2. Data Collection

We collect personal and non-personal information essential for delivering our services, enhancing user experience, and ensuring seamless transactions. This includes:

• Personal Information: Full name, email address, contact number, and account preferences provided at registration or booking.
• Service Data: Appointment details, service preferences, and history, including selected services (e.g., Hair Salon, Nail Salon, Juice Bar).
• Payment Data: Billing information, transaction records, and payment verification details processed securely via third-party providers.
• Device and Usage Information: Technical data, including IP addresses, device type, browser, and usage statistics, to improve app functionality and address technical issues.

3. Use of Data

We use the collected information to provide, personalize, and improve our services, ensuring a seamless and high-quality customer experience. Specifically, we may use data for:

• Appointment Management:Facilitating bookings, sending confirmations, reminders, and providing personalized updates
• Transaction Processing: Ensuring secure payment transactions and fraud prevention
• Customer Support: Addressing inquiries and providing timely assistance
• Service Improvement: Conducting analysis to enhance service offerings, app features, and overall user satisfaction
• Marketing and Promotions: Offering targeted promotions, recommendations, and updates on services tailored to your preferences (subject to your consent where required by law).

4. Data Sharing and Disclosure

Your privacy is paramount to us. We do not sell or lease your personal data to third parties. We may share information with third-party partners under the following circumstances:

• Service Providers: With trusted providers who facilitate essential functions, including payment processing, data storage, and analytics, bound by confidentiality and security agreements.
• Legal Compliance: When legally obligated to comply with applicable laws, regulatory requirements, or to safeguard our rights and those of our users.
• Business Transactions

5. Data Security

We employ advanced security measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee absolute security, and users are encouraged to take precautions in safeguarding their account credentials.

6. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by legal, accounting, or reporting obligations. Users may request deletion or anonymization of personal data, subject to applicable retention requirements.

7. Your Privacy Choices

You have control over your personal data and can adjust app settings to manage notifications, marketing preferences, and privacy settings. Users may also request access to, correction, or deletion of personal data in accordance with applicable laws.

8. Children’s Privacy

Ten20 Social Club services are intended for individuals aged 13 and older. We do not knowingly collect or store personal data from children under 13.

9. Policy Update

Ten20 Social Club reserves the right to modify this Privacy Policy as needed to reflect operational, legal, or regulatory changes. Material changes will be communicated through in-app notifications or other appropriate means. Please review this Policy periodically to stay informed about our practices.

10. Contact Us

For questions, concerns, or requests regarding your privacy, please reach out to us at:

Email: info@ten20socialclub.com

Phone: +974 5537 0404

Address: Qatar